Thrive Property NT

What are your Maintenance Responsibilities as a Tenant?

window in rental property needing maintenance

As with any property, there will be issues that arise that require repair or attention. As a tenant, you have certain responsibilities when it comes to these repairs. Whether incurred by your actions or not, you have a responsibility to inform your Property Manager of any items requiring maintenance.

As a tenant, you must notify Thrive Property NT as soon as possible once you are aware of any need for repairs and maintenance to the property. You can do so in writing via email or your  tenant portal.

When you log your maintenance request, try to include as many details as possible including:

  • Description of the area or item requiring maintenance
  • Photos
  • Make and model of appliance and error codes (if applicable)
  • Any attempts at troubleshooting

As a tenant, it is your responsibility to check the below areas and report maintenance requirements as needed.

Tenant Maintenance Responsibilities

Check for leaks

  • Regularly check irrigation for leaks.
  • Check for leaks inside cupboards to minimise damage.

Smoke alarms

  • Replace smoke alarm batteries when necessary.
  • Cleaning of the smoke alarm with a vacuum cleaner to remove dust.

NBN batteries

  • Replace NBN battery.

Air conditioners

  • Clean air conditioner filters.


  • Replace all light bulbs, tubes and starters.

Drain and toilet blockages

  • Liable for cost to clear blockages to toilets and drains if deemed by a plumber to have been caused by the tenant by rubbish or other unsuitable matter.

Lost keys

  • If keys are lost, tenant is responsible for the replacement cost (including a copy of the key for the agent) and replacement of locks.

Locked out of property

  • If during business hours, tenant can arrange collection of a set of keys held by Thrive (to be returned the same day). If out of business hours, tenant is to contact a locksmith and is liable for the call-out fee.

After-hours emergencies

  • If there is an after-hours emergency, call the office on 8911 0741, listen to the recording and select your property manager. Your  call will be diverted to their mobile. Leave a message with your name, contact number, address and issue. Your property manager will call you back. If you don’t leave a message, we are unable to return your call.

What is considered an ’emergency’?

Ther are certain issues that are considered an emergency and are actioned as such. Tenants are to advise of the emergency repairs in writing to your Property Manager.

Emergency warks include:

  • Burst water pipe
  • Blocked or broken lavatory system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm, fire or impact damage
  • Failure or breakdown of the gas, electricity or water supply
  • Failure or breakdown of an essential service or appliance for water or cooking
  • Fault or damage that makes the premises unsafe or insecure
  • Fault or damage that is likely to injure a person, damage property or unduly inconvenience a resident of a premise
  • A serious fault in a staircase or lift or another area that unduly inconveniences a resident in gaining access to or using the premises.

If the emergency works have not been carried out or you have not been advised of a date for the works to be carried out, you can apply to NTCAT for the repairs to be actioned.

Important contact numbers

  • Mobile Locksmiths: 8932 4009 or 0418 806 359
  • Power and Water 24-hour line: 1800 245 090
    Power or water faults including faults to water meter
  • Power and Water: 1800 245 092
    Network enquiries including power outages, streetlight faults & tree trimming
  • NT Emergency Services: 132 500
    For assistance during floods, storms and cyclones